Our client is global leader in high pressure hydraulic, industrial tools. Due to continued development on the European market, we are now looking for an experienced professional for the role of:
Customer Service Representative
Place of work: Cracow
Responsibilities:
- managing the order process from start to finish in close conjunction with the Central order Desk
- a main point of contact for all customers from DACH region (Germany, Austria, Switzerland)
- managing /coordinating the order process
- preparing & producing professional quotations
- active follow-up of outstanding quotes
- ensuring the systems is updated and maintained; liaising with both internal and external clients
- proactive control of company generated leads, including follow-up and liaising with the sales force and external clients
- generating & checking reports for the status of orders on a regular basis
- progressing outstanding orders on the system
- receiving & responding to all customer complaints & following the customer complaint procedure
- liaising with the accounts department regarding customer credit issues
- managing office phone calls in coordination with the other team members of the Customer Service
- supporting the Customer Service Supervisor with his/her reporting tasks and providing him/her actual & relevant data, information and graphics
- initiate and support local marketing initiatives
- all other activities related to the day-to-day business or to improve the business
- reporting to the Local Manager
Requirements:
- minimum 2 years experience in a similar position will be a plus
- commercial acumen is needed
- technical affinity would be an asset
- languages: English and German - advanced oral & written
- strong interpersonal skills, works and communicates well with internal colleagues and external customers
- energetic and proactive initiator
- able to work to deadlines; excellent organizational skills
- works well with minimal supervision; self-discipline and motivation
- good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial
Offer:
- an attractive work environment with good prospects for personal /professional development
- intensive training in your area of responsibility
- a pleasant team-oriented working atmosphere
- hybrid type of working: 3 days in the office, 2 days smart working
If you are interested in such a challenging opportunity, please send your detailed CV in English, to Rita Maciurzyńska - Nowak, with Ref. Nr.: CSR to:
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