Our client is an international, leading manufacturer of industrial shredding equipment. Due to continued development on the Polish market we are now looking for an experienced professional to take on the new role of:
Project and After-Sales Manager
Place of work: Warsaw
Responsibilities:
- Operational leader of the after-sales business in Poland
- Coordinating machine installation, assembly and commissioning
- Communicating with existing customers to secure professional technical support and ensure consistently strong wear parts sales
- Managing full warranty and post-warranty service; checking warranty conditions, scheduling necessary inspections and changing wear parts
- Handling troubleshooting
- Being first point of contact for Polish clients regarding full technical support
- Developing aftersales business: proactive sales of spare parts and service contracts; responsibility for after-sales turnover
- Organizing machine tests on clients' sites
- Conducting technical trainings for customers
- Managing the performance of the service team, monitoring service inspections, appointing technicians
- Direct cooperation and technical support for the sales department
- Preparing offers for service contracts,
- Commercial negotiations, solving complaints
- Travelling to clients' sites all over Poland, equipment site inspections, tests
- Everyday contact with Technical Department in HQ regarding service issues (malfunctions, changing settings, etc.)
- Coordinating spare parts deliveries with service schedules
Requirements:
- Degree in Engineering (mechanical, electrical) will be a strong asset
- Technical background
- Minimum 5 years’ experience in the field of aftersales, technical support or service
- Experience in after-sales or service of industrial waste machines will be a great benefit
- Ability to read technical drawings
- Good command of English is a must
- Hands-on approach
- Strong interpersonal skills
- Willingness to travel within the region to meet customers and audit equipment
- Driving license
If you are interested in such a challenging opportunity, please send your detailed CV in English, with Ref. Nr.: “AFTSALES” to Bartosz Falkiewicz:
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Prosimy o dopisanie klauzuli:
Wyrażam zgodzę na przetwarzanie danych osobowych zawartych w moim CV przez GOODMAN Doradztwo Personalne s.c. do potrzeb niezbędnych przy realizacji procesu rekrutacji zgodnie z art. 6 ust. 1 a) rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE. Jednocześnie zdaję sobie sprawę z przysługującego mi prawa do wglądu przesłanych przeze mnie danych, uzupełniania, poprawiania, a nawet usunięcia danych ze zbioru.
